Learning support information

Below you will find a range of important information that may be of use during your studies.

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Access to learning support

We are committed to supporting all learners.  If you have particular needs, we hope to that you will tell us.  We invite you to do this at enrolment or you can talk to us at any stage of your programme.  We will agree a support plan with you to ensure that you have a successful learning experience with us.

We provide support for people with disabilities and /or learning difficulties, for example visual impairment and mental health difficulty.

It is important for us to know as much about your individual needs as soon as is possible, this includes any support you may require while undertaking exams, in line with Awarding Organisation requirements, where possible.

Types of support we can offer you include:

  • Note takers or tape-recorded notes if you have any difficulty in taking notes
  • British Sign Language Communication support
  • Assistive hearing devices if you have a hearing impairment
  • Reading or other support for certain examinations, where possible
  • One-to-one tuition in certain circumstances or Additional teaching,
  • Study skills support if you have not undertaken formal learning for a while
  • Specialist assistive or enabling software and resources.

If you would like to speak to a member of the Learning Support team in confidence, please give your contact details to a member of the Customer Services team or call the appropriate telephone number below.

Area Learning Support Coordinator Telephone
Clacton, Harwich, Colchester Joanna Rice 03330139205
Uttlesford, Harlow, Basildon, Brentwood, Castle Point, Rayleigh Tracey Lang 03330138647
Witham, Braintree, Maldon, Chelmsford Nicola Burwood 033301 34958
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Alternative information formats

We have particular regard for the needs of customers who may require information in formats other than those immediately available.  This may include large print, audiocassette or Braille.  We can put information on to disk to be read with assistive software if required.  Please contact us, ask your tutor or at reception is you require this service.

Learner wellbeing

We care about your wellbeing; we have a Learner Welfare form that we suggest you complete when you have personal information related to your health that could affect you in the centre or might make you more vulnerable. This information is kept securely and only shared with your tutors and the safeguarding team, although in the in the event of a Safeguarding or Prevent concern information may also be shared with additional third parties.

We have a ‘Your Wellbeing’ area on our Virtual Learning Environment where we provide information and guidance to signpost you to other services and organisations that can support you.