ACL Learner Charter & Learner Expectations

The aim of this charter is to improve mutual support, communications and strengthen relationships creating a safe and positive environment for all.


Our Learner Charter & Learner expectations

As a learner with ACL Essex, you can expect:

  • A high standard of teaching, learning and assessment
  • Classes that run on time in rooms that are appropriately equipped
  • Regular visits and support in the workplace if your programme is non-classroom based
  • Access to information, advice and guidance that supports your learning -and your next steps
  • To learn in a way that suits your individual needs
  • To be provided with regular feedback on your progress
  • A culture where discrimination is challenged, and the dignity of learners and others is not abused.
  • An environment that safeguards learners from all types of abuse including radicalisation and develops an awareness of social and moral responsibility in modern Britain.
  • To receive a timely response to compliments, complaints or comments.
  • Your learning to take place in a safe environment
  • To be provided with learning support and reasonable adjustments where needed

In turn we have expectations of our learners.

We expect you to:

  • Respect the rights of all ACL centre users
  • Behave in a manner that contributes to a healthy and safe environment, and that respects those that use our centres by treating all with consideration and courtesy.
  • Be fully committed to your learning, attend all classes or appointments on time, complete course work, and inform us if you are unable to.
  • Complete a learning plan and feedback to your tutor on your progress.
  • Provide us with appropriate information to help us meet your learning needs and keep us informed of any changes in your personal details
  • Report any incidents of abuse or suspected radicalisation

ACL Learner Charter


  • Encourage and accept diversity and promote equality.
  • Behave in a manner that contributes to a healthy and safe environment.
  • Develop and promote your understanding of the British Values of democracy, individual liberty, the rule of law and mutual respect and tolerance.


  • Adopt a positive attitude and participate fully in class supporting others in doing so.
  • Attend and be punctual, informing us if you are unable to attend.
  • Be aware of and abide by policies and procedures.
  • Engage and celebrate all successes and achievements.


  • Always wear your ID badge, so we know who is in our centres.
  • Share any information we need to keep you safe, complete a Learner Welfare form if appropriate.
  • Be aware of and use procedures for complaints and comments.
  • Request and make use of available Learning Support if needed.


  • Report any incidents of abuse or suspected radicalisation to staff or the safeguarding team.
  • Make use of information that will provide advice and guidance to help you in your next steps both in your career and life.
  • Keep us informed of any changes in your personal details.
  • Provide and make use of timely and good quality feedback on your progress.