Each week, we’ll be showcasing the fantastic apprenticeships opportunities we have to help support and develop businesses, apprentices, and the workforce across Essex.
ACL Essex offer the Level 2 Customer Service Practitioner and Level 3 Customer Service Specialist Apprenticeships. Would you like to be skilled in one of most important traits to a business? Or are you an employer looking to improve customer service skills within your organisation?
Good customer service is an essential part of any successful business. Every customer that walks through the door and interacts with you (even virtually) is important and should leave feeling respected, valued, and excited to learn about the services and opportunities on offer. Providing this service could enable you to build a loyal customer base.
According to SuperOffice CRM:
- 86% of buyers are willing to pay more for a great customer experience
- 72% of customers will share a positive experience with 6 or more people. On the other hand, if a customer is not happy, 13% of them will share their experience with 15 or even more people.
- PwC surveyed 15,000 consumers and found that 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions.
- 49% of buyers have made impulse purchases after receiving a more personalised experience.
Do you think this apprenticeship would be suitable for yourself or someone within your business? Complete the enquiry form below and one of our team will be happy to help you.
You can also view our live vacancies for the full range of apprenticeship opportunities.