IT Support Technician
An IT support technician troubleshoots and resolves technical issues for computer systems and networks.
£18,000 to £35,000 Salary
Data from National Careers Service
35 to 40 Typical Weekly Hours
Data from National Careers Service
Key responsibilities:
Diagnose and resolve hardware and software issues
Provide technical support via phone, email, or in person
Install, configure, and update computer systems and software
Troubleshoot connectivity and network problems
Assist with cybersecurity measures and virus removal
Document issues, solutions, and technical procedures
Key skills:
Attention to detail
Problem Solving
Communication
Critical thinking
Analytical
Organisational
Related Courses
| Level 1 Award in Web Design | 16 weeks |
| Level 1 Intro to Programming | 16 weeks |
| Introduction to AI | 1 week |
| AI and Machine Learning | 6 weeks |
| GCSE Computer Science | 29 weeks |
| Level 2 Cyber Security | Various |
| Level 3 ICDL | 35 weeks |
| Microsoft Office | 16 weeks |
| English | Various |
| Maths | Various |
| Digital | Various |
Related Apprenticeships
| Level 3 I.T. Solutions Technician (Hardware) | 18 months |
| Level 3 I.T. Solutions Technician (Software) | 18 months |