Technical Support
We’ve put together several guides to help you enrol, access software whilst on your course, and with any additional help you may need.
Virtual Learning Environment (VLE)
The VLE in an educational platform that combines all digital aspects of courses of study where you can engage with other learners and your tutor by using resources, activities, and interactions.
What can you access from it?
- Collaboration through sharing files, emails, messages, and blogs
- Assessments including quizzes and tools supporting presentation of projects
- Monitor course progress
- Live video calls with other learners and your tutors
Our VLE has been created to be as accessible as possible.
How to log into your VLE account
How to find your course
Microsoft Office 365
Office 365 is a service offered by Microsoft as part of the Microsoft Office suite. The service allows the use of the Microsoft Office software suite as well as cloud-based software-as-a-service products. The Office 365 service consists of a number of products and services managed through an online portal. These include:
- Outlook
- Word
- Excel
- Powerpoint
- Teams
- OneDrive
What is Microsoft Teams?
Microsoft Teams is a video communication and collaboration app that allows the participation in ‘virtual classrooms’ with fellow learners and tutors.
- A chat function: You can communicate and send files to other learners and your tutors through the chat function.
- Document storage and file sharing: Your document library folder will include all files shared across all conversations for easy access.
- Online video calling and screen sharing: Join live virtual and interactive classrooms and tutorials with other learners and your tutors.
Installing Teams – Android
Installing Teams – Apple
Logging into Teams – Android
Logging into Teams – Apple
In your live class – Android
Finding your virtual classroom on Microsoft Teams
Getting started with your OneDrive account
Using ClassNoteBook on an Apple device
Do you lack confidence engaging with technology?
We offer FREE Digital & Computer Skills courses to help people:
- Improve understanding of their devices
- Help people communicate online with family and friends
- Feel more secure browsing the internet
- Gain the advice, support and guidance they need