Call Centre Operator
A call center operator handles incoming and outgoing calls, providing customer support and information.
£15,000 to £28,000 Salary
Data from National Careers Service
38 to 40 Typical Weekly Hours
Data from National Careers Service
Key responsibilities:
Answer incoming calls and respond to customer inquiries
Provide accurate information and resolve customer issues
Handle outbound calls for follow-ups, surveys, or sales
Update and maintain customer records in the database
Escalate complex issues to the appropriate department
Meet performance targets and call handling metrics
Key skills:
Active listening
Communication
Problem solving
Empathy
Analytical
Organisational
Related Courses
| Level 2 Principles Of Customer Service | 12 – 52 weeks |
| Level 2 Information Advice & Guidance | 12 – 52 weeks |
| English | Various |
| Maths | Various |
| Digital | Various |
Related Apprenticeships
| Level 2 Customer Service Practitioner | 12 months |
| Level 3 Customer Service Specialist | 15 months |