Call Centre Operator
A call center operator handles incoming and outgoing calls, providing customer support and information.
![Pathways logo](/wp-content/uploads/2024/07/Pathways-Logo-Correct.png)
£15,000 to £28,000 Salary
Data from National Careers Service
38 to 40 Typical Weekly Hours
Data from National Careers Service
Key responsibilities:
Answer incoming calls and respond to customer inquiries
Provide accurate information and resolve customer issues
Handle outbound calls for follow-ups, surveys, or sales
Update and maintain customer records in the database
Escalate complex issues to the appropriate department
Meet performance targets and call handling metrics
![Customer Service](https://aclessex.com/wp-content/uploads/2024/08/2149256066.jpg)
![Customer Service](https://aclessex.com/wp-content/uploads/2024/08/3660.jpg)
Key skills:
Active listening
Communication
Problem solving
Empathy
Analytical
Organisational
Related Courses
Level 2 Principles Of Customer Service | 12 – 52 weeks |
Level 2 Information Advice & Guidance | 12 – 52 weeks |
English | Various |
Maths | Various |
Digital | Various |
Related Apprenticeships
Level 2 Customer Service Practitioner | 12 months |
Level 3 Customer Service Specialist | 15 months |