Customer Service Manager
A customer service manager oversees the customer service team and ensures high quality service.
£21,000 to £50,000 Salary
Data from National Careers Service
38 to 40 Typical Weekly Hours
Data from National Careers Service
Key responsibilities:
Supervise and lead the customer service team
Develop and implement customer service policies
Monitor performance and ensure targets are met
Handle escalated complaints and complex issues
Train and mentor customer service staff
Conduct regular performance evaluations
Key skills:
Active listening
Communication
Problem solving
Empathy
Analytical
Organisational
Related Courses
| Level 2 Principles Of Customer Service | 12 – 52 weeks |
| Level 2 Information Advice & Guidance | 12 – 52 weeks |
| English | Various |
| Maths | Various |
| Digital | Various |
Related Apprenticeships
| Level 2 Customer Service Practitioner | 12 months |
| Level 3 Customer Service Specialist | 15 months |