Learning Support

We are committed to supporting all learners.  If you have particular needs, we hope to that you will tell us.  We invite you to do this at enrolment or you can talk to us at any stage of your programme.  We will agree a support plan with you to ensure that you have a successful learning experience with us.

We can offer support to help you start and stay in learning if you have a recognised need such as: Dyslexia, Dyspraxia, Mental Health, Anxiety, Processing, Sight and Hearing Difficulties, Mobility, Learning Difficulties, ASD etc.

It is important for us to know as much about your individual needs as soon as is possible, this includes any support you may require while undertaking exams, in line with Awarding Organisation requirements, where possible.

Types of support we may be able to offer you include:

• Note takers or tape-recorded notes if you have any difficulty in taking notes
• Assistive hearing devices if you have a hearing impairment
• Reading or other support for certain examinations, where possible
• One-to-one tuition in certain circumstances or Additional teaching,
• Study skills support if you have not undertaken formal learning for a while
• Specialist assistive or enabling software and resources.

If you would like to speak to a member of the Learning Support team in confidence, please give your contact details to a member of the Customer Services team or call the appropriate telephone number below.

Clacton, Harwich, Colchester

Learning Support Lead: Joanna Hargrave

Contact information: 03330139205

Uttlesford, Harlow, Basildon, Brentwood, Castle Point, Rayleigh

Learning Support Lead: Tracey Lang

Contact information: 03330138647

Witham, Braintree, Maldon, Chelmsford

Learning Support Lead: Nicola Burwood

Contact information: 033301 34958

We have particular regard for the needs of customers who may require information in formats other than those immediately available.  This may include large print, audiocassette or Braille.  We can put information on to disk to be read with assistive software if required.  Please contact us, ask your tutor or at reception is you require this service.

We care about your wellbeing; we have a Learner Welfare form that we suggest you complete when you have personal information related to your health that could affect you in the centre or might make you more vulnerable. This information is kept securely and only shared with your tutors and the safeguarding team, although in the in the event of a Safeguarding or Prevent concern information may also be shared with additional third parties.

We have a ‘Your Wellbeing’ area on our Virtual Learning Environment where we provide information and guidance to signpost you to other services and organisations that can support you.