Why Choose This Course?
The NCFE Certificate in Team Leading will provide you with the skills and knowledge needed to lead a team effectively, manage performance, and support workplace operations.
This course is designed to be studied at your own pace, anytime, from anywhere, and you won’t be alone! Your dedicated tutor will be on hand to offer support, feedback and guidance whenever you need it.
Could be fully funded – Enquire today to find out if you could study this course for FREE!
Who is this course aimed at?
Perfect for anyone looking to step into their first leadership role, enhance their management skills, add a recognised qualification to their CV, or build confidence in leading a team.
This is also a great opportunity for employers looking to upskill their supervisors or team leaders, improving team performance, morale, and productivity. This course can be studied flexibly around the needs of the business.
Course Details
Flexible course length
Could be fully funded
Nationally recognised NCFE qualification
Learn at your own pace, anytime, anywhere
Dedicated tutor for support and feedback
Course Content
Mandatory Units
- Leadership styles in organisations
- Team dynamics
- Techniques used to manage the work of teams
- The impact of change management within a team
- Team motivation
- Organisational structures
- The business environment
- SWOT analysis
- Internal and external influences on a business
- Business reporting within an organisation
- Methods of measuring business performance
- The principles and techniques of work-related communication
- Gaining and maintaining the attention and interest of an audience
- Effective written and verbal communication
- How to prepare for meetings
- The structure and purpose of different types of meetings
- Responsibilities when leading or chairing a meeting
- Customer service delivery
- Customer needs, expectations and customer satisfaction
- The features and benefits of an organisation’s products and/or services
- Escalating problems
- The relationship between customer service and a brand
- The resolution of customer service problems
- The principles of effective team working
- How to give feedback constructively
- Conflict management techniques that may be used to resolve team conflicts
- Warning colleagues of problems and changes that may affect them
- How to develop working relationships with other teams and departments
- The potential impact of ineffective working relationships with other teams and departments
- Coaching in the workplace
- The benefits of coaching for the organisation, manager, team and individual
- How to coach individuals in the team
- Coaching models
- Barriers to coaching in the workplace and ways to overcome them
- Learning styles
- Key elements of a coaching plan
- Constructive feedback in the coaching relationship
- Maintaining records of coaching
- The purpose and benefits of mentoring
- Different types of mentoring
- The role of a mentor
- How a mentoring agreement works
- When an agreement should come to an end
- The skills and tools required by a mentor
- Reflection during the mentoring process
- The role of a team leader
- How to produce a personal development plan
Enquire Today
Could be fully funded – Enquire today to find out if you could study this course for FREE!