Principles Of Team Leading
Duration
Various
Study Modes
Online Self Study
Cost
Funding Available
Qualification
Level 2 Certificate
Enquire Today
Whether you’re an individual looking to build confidence and strengthen your leadership skills, or an employer aiming to upskill new and aspiring supervisors, the Level 2 Principles of Team Leading Flexible Learning course offers an accessible online route to developing essential knowledge for leading and supporting teams effectively in a wide range of workplaces.
Our friendly team is here to guide you through your options, support you at every stage, and answer any questions you may have.
Please fill out our enquiry form and we will be in touch.
What’s Covered
Mandatory Units
- Leadership styles in organisations
- Team dynamics
- Techniques used to manage the work of teams
- The impact of change management within a team
- Team motivation
- Organisational structures
- The business environment
- SWOT analysis
- Internal and external influences on a business
- Business reporting within an organisation
- Methods of measuring business performance
- The principles and techniques of work-related communication
- Gaining and maintaining the attention and interest of an audience
- Effective written and verbal communication
- How to prepare for meetings
- The structure and purpose of different types of meetings
- Responsibilities when leading or chairing a meeting
- Customer service delivery
- Customer needs, expectations and customer satisfaction
- The features and benefits of an organisation’s products and/or services
- Escalating problems
- The relationship between customer service and a brand
- The resolution of customer service problems
- The principles of effective team working
- How to give feedback constructively
- Conflict management techniques that may be used to resolve team conflicts
- Warning colleagues of problems and changes that may affect them
- How to develop working relationships with other teams and departments
- The potential impact of ineffective working relationships with other teams and departments
- Coaching in the workplace
- The benefits of coaching for the organisation, manager, team and individual
- How to coach individuals in the team
- Coaching models
- Barriers to coaching in the workplace and ways to overcome them
- Learning styles
- Key elements of a coaching plan
- Constructive feedback in the coaching relationship
- Maintaining records of coaching
- The purpose and benefits of mentoring
- Different types of mentoring
- The role of a mentor
- How a mentoring agreement works
- When an agreement should come to an end
- The skills and tools required by a mentor
- Reflection during the mentoring process
- The role of a team leader
- How to produce a personal development plan
Why Choose This Course?
The NCFE Certificate in Team Leading will provide you with the skills and knowledge needed to lead a team effectively, manage performance, and support workplace operations.
This course is designed to be studied at your own pace, anytime, from anywhere, and you won’t be alone! Your dedicated tutor will be on hand to offer support, feedback and guidance whenever you need it.
Could be fully funded – Enquire today to find out if you could study this course for FREE!
Who is this course aimed at?
The Level 2 Certificate in Principle of Team Leading is perfect for anyone looking to step into their first leadership role, enhance their management skills, add a recognised qualification to their CV, or build confidence in leading a team.
This is also a great opportunity for employers looking to upskill their supervisors or team leaders, improving team performance, morale, and productivity. This course can be studied flexibly around the needs of the business.
Typical Job Roles
Team leading training can open doors across a wide range of organisations, leading to roles such as Team Leader, Supervisor, Shift Leader, Line Manager, Section Leader, Coordinator, Senior Assistant, or Duty Manager. These roles appear in many sectors, including retail, hospitality, logistics, customer service, health and social care, education, and office‑based environments, and reflect the highly transferable leadership, communication and people‑management skills developed on this course.
FAQs
Our FAQs give you quick, clear answers to the questions we get asked most often about our team leading level 2 qualification. If your question hasn’t been answered, or you would like to learn more, please get in touch, we’re always happy to help!
You’ll be working towards a nationally recognised NCFE Level 2 qualification that can boost your confidence and strengthen your CV, with the added benefit that the course may be fully funded depending on eligibility. ACL Essex also offers clear signposting to further training, progression pathways, and future career opportunities, helping you plan your next steps with confidence.