Level 2 Certificate in Principles of Business Administration

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Why Choose This Course?

The NCFE Certificate in Principles of Business Administration provides you with the skills and knowledge needed to excel in a wide range of administrative roles across sectors such as finance, healthcare, education, legal services and more.

You’ll develop a strong understanding of administrative processes, communication techniques, managing information, and supporting business operations, all vital skills in today’s fast-paced business environment.

This course is designed to be studied at your own pace, anytime, from anywhere, and you won’t be alone! Your dedicated tutor will be on hand to offer support, feedback and guidance whenever you need it.

Could be fully funded – Enquire today to find out if you could study this course for FREE!

Who is this course aimed at?

Ideal for anyone currently working in or looking to start a career in an administrative or office based role, including receptionists, office assistants, personal assistants and team administrators.

This course is the perfect way to boost your confidence, gain a nationally recognised qualification, enhance your CV, or take the next step towards a promotion or new career path.

It also offers an excellent opportunity for employers looking to upskill their team and improve organisation, communication, and overall business efficiency. This course can be studied flexibly around the needs of the business.

Course Details

Flexible course length

Could be fully funded

Nationally recognised NCFE qualification

Learn at your own pace, anytime, anywhere

Dedicated tutor for support and feedback

Enquire Today

Course Content

Mandatory Units

Unit 1: Principles of providing administrative services
During this unit, you will learn topics including:

  • The organisation and administration of meetings
  • The organisation of travel and accommodation
  • How to manage diary systems
  • How to use office equipment
  • Mail services in a business context
  • Customer service in a business environment

Unit 2: Business document production and information management
During this unit, you will learn topics including:

  • How to prepare business documents
  • The distribution of business documents
  • How information is managed in business organisations
  • The essential requirements of business documents

Unit 3: Communication in a business environment
During this unit, you will learn topics including:

  • The requirements of written and verbal business communication
  • Why different communication methods are used

Unit 4: Understand employer organisations
During this unit, you will learn topics including:

  • Organisational structures
  • The organisational environment

Unit 5: How to develop working relationships with colleagues
During this unit, you will learn topics including:

  • The principles of effective team working
  • How to buddy a colleague

Optional Units

Unit 6: How to carry out business administration tasks
During this unit, you will learn topics including:

  • How to deal with mail
  • Understand reception services
  • The management of diary systems
  • Event organisation
  • Finance for administrators

Unit 7: How to provide administrative support for meetings
During this unit, you will learn topics including:

  • The range of resources available to clients in a specific organisation
  • Media that can be used to provide information for clients in own organisation
  • How systems for storage and retrieval of information operate in own organisation

Unit 8: How to prepare text
During this unit, you will learn topics including:

  • How to create text from notes
  • The preparation of text from recorded notes

Unit 9: How to store, retrieve and archive information
During this unit, you will learn topics including:

  • Information storage and retrieval
  • Archiving requirements

Unit 10: The administration of human resource records
During this unit, you will learn topics including:

  • The administration of human resource (HR) records
  • The relationship of HR to other parts of an organisation
  • The requirements of confidentiality, data protection and system security

Unit 11: How to use and maintain supplies and office equipment
During this unit, you will learn topics including:

  • The maintenance of stationery and supplies
  • How to carry out a stock check of stationery
  • How to dispose of or recycle waste
  • How to use office equipment
  • Types of equipment faults and the correct way of dealing with these

Unit 12: Understand customer service
During this unit, you will learn topics including:

  • Customer service delivery
  • When and to whom to escalate problems
  • Methods of measuring your own effectiveness in the delivery of customer service
  • The relationship between customer service and a brand
  • Customer service language that supports a brand promise

Unit 13: Understand the use of research in business
During this unit, you will learn topics including:

  • The research process
  • Primary and secondary research methods
  • Quantitative and qualitative research methods
  • Analytical techniques in the research process
  • Validity and reliability in the research process
  • How to use research in business

Unit 14: Principles of customer relationships
During this unit, you will learn topics including:

  • Customers and their needs
  • The role of segmentation in identifying customers’ likely wants and needs
  • The factors that motivate customers to buy
  • Understanding an organisation’s responses to customer relationships
  • Marketing objectives and activities
  • Using customer feedback to enhance performance, products and/or services
  • How to develop customer relationships
  • The use of Customer Relationship Management systems and processes

Unit 15: How to publish, integrate and share using social media
During this unit, you will learn topics including:

  • The current social networks used to publish, integrate and share online
  • The purpose of a social aggregator tool
  • How blogs give individuals a voice on the web
  • How professionals make connections using social media networks
  • How social media is used by individuals, organisations/businesses, governments and social groups
  • The advantages and typical components of a social media user profile
  • The benefits and risks of using social media networking for different groups
  • Best practices for safe social networking
  • The need for safety and security practices

Unit 16: Exploring social media
During this unit, you will learn topics including:

  • The opportunities and threats associated with using social media
  • The application of social media
  • The use of various social media sites to communicate and upload content
  • How organisations may use social media to promote products and services

Unit 17: The safe use of online and social media platforms
During this unit, you will learn topics including:

  • Identify the potential risks to information security of using personal computers and mobile devices
  • The importance of controlling access to hardware, software and stored data
  • The importance of developing and maintaining safe ICT user habits
  • How to select and use appropriate security methods to safeguard systems and data
  • The threats to personal safety when using the Internet
  • When and how to report online safety issues
  • How to protect your online devices against fraud and security attacks
  • The implications of entering personal information onto social media networking sites
  • Legal measures that address the protection of data

Unit 18: Equality and diversity in the workplace
During this unit, you will learn topics including:

  • The implications of equality legislation
  • The benefits of equal opportunities and diversity
  • The potential consequences for an organisation of failing to comply with equality legislation
  • Organisational standards and expectations for equality and diversity

Unit 19: Marketing theory
During this unit, you will learn topics including:

  • How to segment the market
  • Market segments and customer classifications
  • Customer Relationship Management (CRM) activities and systems
  • The value of marketing
  • Performance indicators and evaluation arrangements
  • The cost and value of marketing activities
  • Socially responsible marketing

Unit 20: Digital marketing
During this unit, you will learn topics including:

  • The role of digital marketing
  • The importance of targeted digital marketing
  • Sources of data lists for use in targeting customers and potential customers
  • Legal requirements and implications of digital marketing
  • The use of search engine optimisation (SEO)
  • Marketing research using the internet
  • The uses of digital marketing devices and messages
  • The potential uses of a Customer Relationship Management (CRM) system
  • How to use digital technology for marketing purposes

Unit 21: Team leading
During this unit, you will learn topics including:

  • Leadership styles in organisations
  • Ways in which leaders can motivate their teams
  • Team dynamics
  • Typical sources of conflict within a team and how they could be managed
  • Techniques used to manage the work of teams
  • Factors to be taken into account when setting targets
  • Techniques to identify and solve problems within a team
  • The impact of change management within a team
  • Team motivation

Enquire Today

Could be fully funded – Enquire today to find out if you could study this course for FREE!

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