Customer Service Assistant
A customer service assistant helps customers by answering questions, resolving issues, and providing support.
£17,000 to £25,000 Salary
Data from National Careers Service
37 to 40 Typical Weekly Hours
Data from National Careers Service
Key responsibilities:
Respond to customer inquiries in a variety of methods
Resolve customer complaints and issues promptly
Provide information about products, services, and policies
Process orders, returns, and exchanges
Update and maintain customer records
Follow up with customers to ensure satisfaction
Key skills:
Active listening
Communication
Problem solving
Empathy
Analytical
Organisational
Related Courses
| Level 2 Principles Of Customer Service | 12 – 52 weeks |
| Level 2 Information Advice & Guidance | 12 – 52 weeks |
| English | Various |
| Maths | Various |
| Digital | Various |
Related Apprenticeships
| Level 2 Customer Service Practitioner | 12 months |
| Level 3 Customer Service Specialist | 15 months |