ACL Essex is strengthening its digital offer to communities across the county.
The learning provider is growing its IT support to help adults build digital confidence, switch careers or manage everyday tasks online.
ACL Essex delivers a wide range of courses such as basic digital skills and job-hunting training. There are also higher-level career programmes in areas such as cybersecurity and data analysis.
The aim is to ensure that in the digital age no resident is left behind. IT is part of everyday life, from getting a doctor’s appointment to working from home. These courses help everyone learn the skills they need to thrive.
Claire Arkwright, Digital Curriculum Lead, ACL Essex is excited about the opportunities on offer and is leading a campaign ‘Don’t let tech hold you back’. She said: “We often meet adults who feel overwhelmed by technology, and need reassurance and a friendly start. For some, success means sending a first email or accessing health services online. Others come to us wanting to update a CV or apply for work.
“Parents who have been out of the job market for a few years, often feel out of the loop and want to learn new tech. We support them with tools on how to set-up a Teams meeting, access Google docs, or how to help their children with school work. Whatever their goal, we support them step by step.”
ACL’s digital provision is supported by a wider network of services. The team also offers help with mental health and wellbeing, English and Maths, plus family learning courses.
This holistic approach ensures confidence is built both inside and outside the classroom. Claire added: “We are not just delivering courses, we are providing wraparound support. Some of our learners may been out of education for years, it’s our job to show them that we’re not the same as school. We teach people differently; we nurture in small groups and bring out the best in everyone. “
She continued: “Some of our learners manage anxiety or low confidence. The key is patient, personalised support that helps adults realise they can succeed.”
To help residents who struggle to enrol online, ACL is trialling community-based sign-up options. In Maldon residents, can enrol, or find out more, via a post box in the local library.
“Removing those early barriers can transform someone’s learning journey. A small confidence boost can unlock independence, employability and long-term progression. We have to find innovative ways to get people through the doors. Once they are here, they love it and most courses are free!” said Claire.
Essex County Council has welcomed ACL’s continued focus on inclusion. Councillor Tony Ball, Cabinet Member for Education Excellence, Lifelong Learning and Employability, Essex County Council, said: “Digital confidence is essential in modern life, and ACL Essex plays a vital role in helping adults gain the skills they need to thrive. This support not only improves employability, it reduces isolation, increases independence and opens new opportunities for residents.”
Learner feedback shows that the support is working. Adults who were once nervous about technology are now confident. Many now complete job applications, support their children with schoolwork and manage essential services online, such as paying car parking fees.
Claire concluded: “No one should feel that technology is a barrier. With the right support, anyone can build confidence, develop new skills and shape a future that works for them.”
To find out more and to sign up for digital IT support, visit your local ACL centre, call 0345 603 7635, email lifelong.learning@essex.gov.uk or visit www.aclessex.com.
