Principles Of Business Administration
Duration
Various
Study Modes
Online Self Study
Cost
Funding Available
Qualification
Level 2 Certificate
Enquire Today
Whether you’re an individual looking to build confidence and strengthen your administrative and organisational skills, or an employer aiming to upskill your team, the Level 2 Business Administration Flexible Learning course offers an accessible online route to developing essential knowledge for modern office and business support roles.
Our friendly team is here to guide you through your options, support you at every stage, and answer any questions you may have.
Please fill out our enquiry form and we will be in touch.
What’s Covered
Mandatory Units
- The organisation and administration of meetings
- The organisation of travel and accommodation
- How to manage diary systems
- How to use office equipment
- Mail services in a business context
- Customer service in a business environment
- How to prepare business documents
- The distribution of business documents
- How information is managed in business organisations
- The essential requirements of business documents
- The requirements of written and verbal business communication
- Why different communication methods are used
- Organisational structures
- The organisational environment
- The principles of effective team working
- How to buddy a colleague
Optional Units
- How to deal with mail
- Understand reception services
- The management of diary systems
- Event organisation
- Finance for administrators
- The range of resources available to clients in a specific organisation
- Media that can be used to provide information for clients in own organisation
- How systems for storage and retrieval of information operate in own organisation
- How to create text from notes
- The preparation of text from recorded notes
- Information storage and retrieval
- Archiving requirements
- The administration of human resource (HR) records
- The relationship of HR to other parts of an organisation
- The requirements of confidentiality, data protection and system security
- The maintenance of stationery and supplies
- How to carry out a stock check of stationery
- How to dispose of or recycle waste
- How to use office equipment
- Types of equipment faults and the correct way of dealing with these
- Customer service delivery
- When and to whom to escalate problems
- Methods of measuring your own effectiveness in the delivery of customer service
- The relationship between customer service and a brand
- Customer service language that supports a brand promise
- The research process
- Primary and secondary research methods
- Quantitative and qualitative research methods
- Analytical techniques in the research process
- Validity and reliability in the research process
- How to use research in business
- Customers and their needs
- The role of segmentation in identifying customers’ likely wants and needs
- The factors that motivate customers to buy
- Understanding an organisation’s responses to customer relationships
- Marketing objectives and activities
- Using customer feedback to enhance performance, products and/or services
- How to develop customer relationships
- The use of Customer Relationship Management systems and processes
- The current social networks used to publish, integrate and share online
- The purpose of a social aggregator tool
- How blogs give individuals a voice on the web
- How professionals make connections using social media networks
- How social media is used by individuals, organisations/businesses, governments and social groups
- The advantages and typical components of a social media user profile
- The benefits and risks of using social media networking for different groups
- Best practices for safe social networking
- The need for safety and security practices
- The opportunities and threats associated with using social media
- The application of social media
- The use of various social media sites to communicate and upload content
- How organisations may use social media to promote products and services
- Identify the potential risks to information security of using personal computers and mobile devices
- The importance of controlling access to hardware, software and stored data
- The importance of developing and maintaining safe ICT user habits
- How to select and use appropriate security methods to safeguard systems and data
- The threats to personal safety when using the Internet
- When and how to report online safety issues
- How to protect your online devices against fraud and security attacks
- The implications of entering personal information onto social media networking sites
- Legal measures that address the protection of data
- The implications of equality legislation
- The benefits of equal opportunities and diversity
- The potential consequences for an organisation of failing to comply with equality legislation
- Organisational standards and expectations for equality and diversity
- How to segment the market
- Market segments and customer classifications
- Customer Relationship Management (CRM) activities and systems
- The value of marketing
- Performance indicators and evaluation arrangements
- The cost and value of marketing activities
- Socially responsible marketing
- The role of digital marketing
- The importance of targeted digital marketing
- Sources of data lists for use in targeting customers and potential customers
- Legal requirements and implications of digital marketing
- The use of search engine optimisation (SEO)
- Marketing research using the internet
- The uses of digital marketing devices and messages
- The potential uses of a Customer Relationship Management (CRM) system
- How to use digital technology for marketing purposes
- Leadership styles in organisations
- Ways in which leaders can motivate their teams
- Team dynamics
- Typical sources of conflict within a team and how they could be managed
- Techniques used to manage the work of teams
- Factors to be taken into account when setting targets
- Techniques to identify and solve problems within a team
- The impact of change management within a team
- Team motivation
Why Choose This Course?
The NCFE Certificate in Principles of Business Administration provides you with the skills and knowledge needed to excel in a wide range of administrative roles across sectors such as finance, healthcare, education, legal services and more.
You’ll develop a strong understanding of administrative processes, communication techniques, managing information, and supporting business operations, all vital skills in today’s fast-paced business environment.
This course is designed to be studied at your own pace, anytime, from anywhere, and you won’t be alone! Your dedicated tutor will be on hand to offer support, feedback and guidance whenever you need it.
Could be fully funded – Enquire today to find out if you could study this course for FREE!
Who is this course aimed at?
The business administration level 2 qualification is ideal for anyone currently working in or looking to start a career in an administrative or office based role, including receptionists, office assistants, personal assistants and team administrators.
This course is the perfect way to boost your confidence, gain a nationally recognised qualification, enhance your CV, or take the next step towards a promotion or new career path.
It also offers an excellent opportunity for employers looking to upskill their team and improve organisation, communication, and overall business efficiency. The business administration level 2 qualification can be studied flexibly around the needs of the business.
Typical Job Roles
Business administration training can open doors across a wide range of organisations, leading to roles such as Administrative Assistant, Business Support Officer, Office Administrator, Receptionist, Data Entry Clerk, Records Assistant, Team Administrator, Mailroom Assistant, or Junior Personal Assistant. These roles appear in many sectors, from local authorities and education to healthcare, charities, and private businesses, and reflect the broad, highly transferable nature of the organisational and communication skills developed on this course.
FAQs
Our FAQs give you quick, clear answers to the questions we get asked most often about our business administration level 2 qualification. If your question hasn’t been answered, or you would like to learn more, please get in touch, we’re always happy to help!
You’ll be working towards a nationally recognised NCFE Level 2 qualification that can boost your confidence and strengthen your CV, with the added benefit that the course may be fully funded depending on eligibility. ACL Essex also offers clear signposting to further training, progression pathways, and future career opportunities, helping you plan your next steps with confidence.