Level 2 Certificate In Business Improvement Techniques

Why Choose This Course?

The NCFE Certificate in Business Improvement Techniques develops your ability to identify areas for improvement in the workplace and apply practical methods to increase efficiency, reduce waste, and support continuous business growth.

This course is designed to be studied at your own pace, anytime, from anywhere, and you won’t be alone! Your dedicated tutor will be on hand to offer support, feedback and guidance whenever you need it.

Could be fully funded – Enquire today to find out if you could study this course for FREE!

Who is this course aimed at?

Perfect for anyone looking to gain skills in business improvement practices, enhance their CV, support career progression, or improve operational processes within their current role.

This is also a great opportunity for employers looking to support continuous improvement, streamline operations, and boost productivity. This course can be studied flexibly around the needs of the business.

Course Details

Flexible course length


Could be fully funded


Nationally recognised NCFE qualification


Learn at your own pace, anytime, anywhere


Dedicated tutor for support and feedback

Course Content

Mandatory Units

Unit 1: Safe and effective team working
During this unit, you will learn topics including:

  • How to work safely
  • Risks and hazards associated with a work activity
  • How potential risks and hazards can be reduced
  • Effective team working
  • Creating and maintaining effective working relationships
  • Dealing with specific problems in working relationships

Unit 2: Workplace organisation
During this unit, you will learn topics including:

  • Understanding workplace organisation
  • Principles and techniques of workplace organisation
  • How to score and audit a workplace organisation
  • Perform a workplace organisation audit using appropriate tools and techniques
  • Provide recommendations for the creation of, or changes to, standard operating procedures (SOPs) and visual controls

Unit 3: Continuous improvement (Kaizen)
During this unit, you will learn topics including:

  • Understand continuous improvement techniques (Kaizen)
  • Kaizen principles and their application
  • The 8 wastes of lean and how to eliminate them
  • The benefits of standardised working methods
  • The information required to create a standard operating procedure (SOP)

Unit 4: Visual management systems
During this unit, you will learn topics including:

  • The purpose of a visual management system
  • Appropriate parts of a process or work area that would benefit from visual controls
  • Factors to be considered when selecting a visual management system
  • Preparing appropriate visual indicators for parts of a process or work area

Unit 5: Problem Solving
During this unit, you will learn topics including:

  • How to identify and solve problems
  • The business need for problem identification and removal
  • The benefits of adopting a formalised problem solving process
  • How to identify and verify the root cause of a problem
  • How to prevent reoccurrence of the problems
  • Applying a structured approach to problem solving

Unit 6: Flow process analysis
During this unit, you will learn topics including:

  • How to carry out flow process analysis
  • How to map out a process using recognised symbols
  • The difference between value added and non-value added activities
  • How to identify opportunities for improvements to the process
  • Provide recommendations as to where improvements can be made
  • The purpose of an action plan

Enquire Today

Could be fully funded – Enquire today to find out if you could study this course for FREE!

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