Why Choose This Course?
The NCFE Certificate in Team Leading will provide you with the skills and knowledge needed to lead a team effectively, manage performance, and support workplace operations.
This course is designed to be studied at your own pace, anytime, from anywhere, and you won’t be alone! Your dedicated tutor will be on hand to offer support, feedback and guidance whenever you need it.
Could be fully funded – Enquire today to find out if you could study this course for FREE!
Who is this course aimed at?
Perfect for anyone looking to step into their first leadership role, enhance their management skills, add a recognised qualification to their CV, or build confidence in leading a team.
This is also a great opportunity for employers looking to upskill their supervisors or team leaders, improving team performance, morale, and productivity. This course can be studied flexibly around the needs of the business.
Course Details
Flexible course length
Could be fully funded
Nationally recognised NCFE qualification
Learn at your own pace, anytime, anywhere
Dedicated tutor for support and feedback
Course Content
Mandatory Units
Unit 1: Principles of team leading
During this unit, you will learn topics including:
- Leadership styles in organisations
- Team dynamics
- Techniques used to manage the work of teams
- The impact of change management within a team
- Team motivation
Unit 2: Understand business
During this unit, you will learn topics including:
- Organisational structures
- The business environment
- SWOT analysis
- Internal and external influences on a business
- Business reporting within an organisation
- Methods of measuring business performance
Unit 3: How to communicate work-related information
During this unit, you will learn topics including:
- The principles and techniques of work-related communication
- Gaining and maintaining the attention and interest of an audience
- Effective written and verbal communication
- How to prepare for meetings
- The structure and purpose of different types of meetings
- Responsibilities when leading or chairing a meeting
Optional Units
Unit 4: How to manage performance and conflict in the workplace
During this unit, you will learn topics including:
- The management of team performance
- Benchmarks and quality management techniques
- The management of underperformance in the workplace
- Conflict management
- Policies and procedures on discipline, grievance and dealing with underperformance
- How to identify causes of underperformance
- How to address issues that hamper an individuals’ performance
Unit 5: Understand customers
During this unit, you will learn topics including:
- Different types of customers
- The characteristics of challenging customers
- Common techniques for dealing with dissatisfied customers
- The value of customers and their loyalty
- The potential consequences of customers’ dissatisfaction
- Different methods of attracting customers and retaining their loyalty
Unit 6: How to deliver customer service and resolve problems
During this unit, you will learn topics including:
- Customer service delivery
- Customer needs, expectations and customer satisfaction
- The features and benefits of an organisation’s products and/or services
- Escalating problems
- The relationship between customer service and a brand
- The resolution of customer service problems
Unit 7: Principles of equality and diversity in the workplace
During this unit, you will learn topics including:
- The implications of equality legislation
- Organisational standards and expectations for equality and diversity in the workplace
- The benefits of equal opportunities and diversity
- Behaviours that support equality, diversity and inclusion in the workplace
Unit 8: How to develop working relationships with colleagues
During this unit, you will learn topics including:
- The principles of effective team working
- How to give feedback constructively
- Conflict management techniques that may be used to resolve team conflicts
- Warning colleagues of problems and changes that may affect them
- How to develop working relationships with other teams and departments
- The potential impact of ineffective working relationships with other teams and departments
Unit 9: Health and safety procedures in the workplace
During this unit, you will learn topics including:
- Health and safety procedures in the workplace
- Health and safety laws
- Information or support available in relation to a specified aspect of health and safety in the workplace
Unit 10: How to develop and deliver a presentation
During this unit, you will learn topics including:
- How to develop a presentation
- Advantages and limitations of different communication media
- The factors to be taken into account in developing a presentation
- The principles underpinning the delivery of presentations
- Contingency plans when delivering presentations
- Voice projection and timing techniques when delivering presentations
- Responding to questions from an audience
Unit 11: Introduction to coaching
During this unit, you will learn topics including:
- Coaching in the workplace
- The benefits of coaching for the organisation, manager, team and individual
- How to coach individuals in the team
- Coaching models
- Barriers to coaching in the workplace and ways to overcome them
- Learning styles
- Key elements of a coaching plan
- Constructive feedback in the coaching relationship
- Maintaining records of coaching
Unit 12: Introduction to mentoring
During this unit, you will learn topics including:
- The purpose and benefits of mentoring
- Different types of mentoring
- The role of a mentor
- How a mentoring agreement works
- When an agreement should come to an end
- The skills and tools required by a mentor
- Reflection during the mentoring process
Unit 13: Understand personal development
During this unit, you will learn topics including:
- The role of a team leader
- How to produce a personal development plan
Enquire Today
Could be fully funded – Enquire today to find out if you could study this course for FREE!