Employers: Customer Service
We offer customer service courses and apprenticeships which can equip your team with the skills and knowledge needed to ensure excellent customer service across all industries.
Keep customers coming back by supporting your team to develop outstanding customer service skills
Supporting your team to develop through customer service courses and apprenticeships equips them with practical, real-world skills that can immediately begin to benefit your business. Benefits include:
Keep customers and clients returning
Happier staff as a result of less complaints to deal with
A potential profit increase for your business
Boost staff loyalty and motivation
Apprenticeships
Apprenticeships are a great way to upskill existing team members or hire new staff. They are suitable for all ages, over 16, and are available at a range of levels.
Level 2 Customer Service Practitioner
Perfect for supporting team members to develop the skills needed to ensure excellent customer service, whether delivered from the workplace, digitally, or through going out into the customer’s own locality.
Level 3 Customer Service Specialist
This apprenticeship is designed for employees working in a customer service role and looking to develop their skills to undertake a senior position or feel more confident in their current role.
Qualifications and CPD courses
All of the current qualifications available in our customer service offer can be studied flexibly at a time that suits the learner and business. Employees have the option to enrol themselves, or if you’d like to explore how these opportunities can benefit your business and staff, please click the “enquire now” button to further discuss with our team.
Level 2 Certificate in Principles of Customer Service:This course will provide underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.
Learner Enrolment | Enquire Now
Level 2 Certificate in Information, Advice and Guidance:This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own role and workplace.